Refund policy

Skincare and personal care products cannot be resold once opened, so we accept returns only in the cases below. We want every order to arrive right, and we will fix it quickly when it does not.

Eligible for return or replacement

•     The product arrived damaged, leaking or broken.

•     You received the wrong product.

•     The product is past its expiry date on delivery.

•     The order arrived with items missing.

How to raise a request

1.    Email care@koriveda.com within 7 days of delivery with your order number.

2.    Attach clear photos of the product, the outer box and the shipping label. For damaged parcels, an unboxing video helps us resolve your request faster.

3.    We confirm eligibility within 2 business days and arrange a reverse pickup where available.

Not eligible

•     Opened or used products, unless they arrived damaged or defective.

•     Products returned without the original packaging.

•     Requests raised more than 7 days after delivery.

•     Products bought from other sellers or marketplaces.

Refunds

Once the returned product passes inspection, we process your refund within 7 business days to the original payment method. Your bank may take a few more days to show it. For cash on delivery orders, we refund by bank transfer or UPI to the account you share with us.

Cancellations

You can cancel an order before it is shipped by emailing care@koriveda.com. Prepaid cancellations are refunded in full to the original payment method.

Reactions and allergies

Please patch test new products and read the full ingredient list before use. If you have a reaction, stop using the product and contact us. We review these cases individually.